| Unlike
many support systems, AuctionSage Support is
handled by me personally, the programmer. Again,
unlike many support systems, I wish only to
determine what the problem is so I can fix it. I
do not desire to avoid the issue or pretend there
is no problem, I desire to fix the problem if
possible. In order to determine what the
problem is I need as much information as possible
about the problem. Ideally, the idea is for me to
be able to reproduce the problem so I can track
down the cause. I realize this isn't always
possible but please give me all the details about
what you did and what happened. If the problem
relates to a given item please provide the item
number.
Before
submitting a support request do the following:
- Make sure you are running
the latest version of AuctionSage. Visit
the Update
Page. After updating
see if the problem persists before
contacting me.
- Read the News Page to make
sure I haven't already fixed the problem
you are reporting. I find this happens
fairly often where I get emails on a
topic clearly covered on the news page.
- Try updating API Vars in the
General Preferences Screen (File - Setup
- General Preferences. Again, see if this
rectifies the problem before contacting
me.
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